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Terms & Conditions

By placing an order on our Site, you are accepting the following terms and conditions of sale and use of our Site.  (In these Terms & Conditions, HYLA, together with its parents, affiliates, trademarks, and brands, are collectively referred to as "HYLA", "we", "us" and the "Company"). You may use this Site and purchase our products only if you are at least 21 years of age. If you have any questions, please feel free to email us.

General Terms

Although we endeavor to keep our online inventory and pricing up to date, we reserve the right to modify the terms, prices, conditions, and notices of our offers through this Site without notice, and inventory may be limited to on-hand inventory at the time of the order. We reserve the right to correct any errors. Your continued use of the Site after any such changes constitutes your agreement to such changes. The posting of prices and other terms of sale shall not constitute a binding order to sell product on such terms.

All prices advertised on our online catalog are reflective of per unit pricing, unless specified otherwise. In some instances, a special price may be advertised for a limited time only. We are not responsible for typographical errors regarding special promotional codes, and all prices are subject to confirmation upon acceptance of order.

HYLA will not ship/deliver any order which has not been completely paid in full. All payments can me made using the following methods: credit card as specified on our purchase order page. By providing all necessary payment information when ordering, consumers authorize HYLA to use the information and apply all charges required for the completion of the order. These required charges can include: all products ordered online, packing boxes, delivery fees, and all shipping & handling freight charges.

Tracking Orders

All orders that are placed online at HYLA can be tracked and viewed by the appropriate consumer. Our staff will be extremely efficient in making sure all orders are shipped in a timely manner with the utmost care.

When customers register for HYLA online, it enables them to view all activity under their account from that moment forward. This feature makes it extremely effortless for consumers to keep track of all products they have purchased and provides the ability to see the current status of each pending order. The HYLA online store contains cookies, in order to identify each user and store data on the user’s hard drive which contains information about the consumer. This helps both parties when it comes to promotional emails and online orders because it makes the system in a way remember who you are.

All information you provide will be used to make sure orders are shipped to the individuals that are placing them. If for any reason we encounter any difficulties with the information you provide, we may use the information to contact the appropriate party and get any issues resolved. The information can also be used in a variety of ways that are extremely beneficial for our consumers, these may include, among other things:

  • To show order history and status of shipment
  • Order confirmation and tracking shipment
  • Special member and club offerings
  • Informing customers about newly released and rated products
  • Subscription service
  • Credit card or payment information is used to bill products that are ordered at our website.
  • Customers will be placed on our mailing list.

More information about these matters is described in our "Privacy Policy" section, which is incorporated herein.  

You Must be 21 Years Old; Age Requirement

We sell and deliver only to persons who are at least 21 years of age. BY PLACING YOUR ORDER, YOU REPRESENT AND WARRANT TO US THAT YOU ARE AT LEAST 21 YEARS OLD AND THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD AND CAN ACCEPT DELIVERY OF VAPE PRODUCTS. If you are over 21, of sound mind, and enjoy vaping, feel free to order from us.

When your product is delivered, the person receiving delivery will be required to show identification proving that he or she is at least 21 years old. If for some reason, a positively identified adult over 21 is not available, you will be responsible for any return shipping charge. We use third party couriers to deliver to our customers. Although we do our best to manage shipments and their timely delivery, we cannot be responsible for their service or delivery schedule. If you have special delivery requirements or require delivery by a specific date, please email us prior to ordering.  

We recommend shipping to a business address whenever possible. If the shipment is returned to us for an improper or incomplete address we will have to re-charge you also for re-shipment, so please make sure the address is complete including name, business name, if any, department, or mail stop, if any, and suite number if going to a business complex.

We cannot ship product to P.O. boxes or to APO or FPO box addresses. If you change your order after it is prepared for shipping, we reserve the right to charge for additional handling and packaging materials. We reserve the right to request or require additional information in the event your credit card authorization address is different from your shipping address.

If any person under 21 years of age fraudulently orders and has product shipped to them, the shipper generally will not release the product to a person under 21 years of age, and will return the product to us, and you will be charged for the costs of shipping and of return shipping. Parents or legal guardians will be held responsible for actions of their minor children. If necessary, legal action will be taken against any and all parties attempting "wire fraud." BY ORDERING YOU AGREE TO INDEMNIFY AND HOLD HARMLESS HYLA FOR ANY RESULTING CONSEQUENCE OF A FRAUDULENT ORDER OR ANY MISREPRESENTATION AS TO THE AGE OR LEGAL ABILITY OF ANY INTENDED OR ACTUAL RECIPIENT TO RECEIVE SHIPMENT OF VAPE PRODUCTS.

Purchase Terms

Title to the product you order passes to you as soon as it leaves our doors; it is up to you to know the relevant laws in your state.  All product is sold in California, and title passes to you as the buyer at our address in California. We make no representation to the legal rights and ability of anyone to ship or import vape products into any state outside of California or any country outside the USA. Each customer, by placing an order, warrants to us that he/she is aware of and in compliance with the laws governing said shipment into his/her area.

For “pre-arrival” or “futures” purchases, availability dates are estimates only. If we for any reason, are unable to fulfill those obligations to the buyer, our sole obligation and the Buyer’s sole recourse shall be a refund of the purchase price.

All purchases of taxable goods shipped to California addresses will be subject to California sales tax.

HYLA sells quality products and service. Your satisfaction is our first priority. If for any reason you are dissatisfied with your order, please contact us within 14 days of the date of your order for customer care assistance. For fastest results, contact us by emailing THE WARRANTIES SPECIFIED IN THIS CONTRACT ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If you're not happy with a purchase, please contact us so we can try to work out an agreeable resolution.


As is standard in the industry, prices of products on our Site do not include shipping charges. Shipping charges are automatically calculated at the time your order is placed based on the information you give, and may vary based on destination, weight of order, speed of delivery and other factors.

Please see our “Shipping” page which discusses the particulars of shipping items. 

Although we endeavor to provide you with the finest service, we cannot be responsible for weather conditions or damage due to heat or cold, and so we assume no liability and cannot be responsible for damage to shipped during extreme or poor weather conditions. Please connect with us before ordering if this is a concern.

Shipping During Extreme or Poor Weather